WASHINGTON STATE PLATFORM help center
The support you need to manage cases, records, and messages in one place.
How to Send an Email to a Survivor
This article walks operators through emailing a survivor from their profile in the Survivor Management System
How to Send an SMS to a Survivor
This article walks case workers through texting a survivor from their profile in the Survivor Management System.
How to Reply to a Survivor's Message
This guide covers replying to a survivor's message from the communication tab
How to Call a Survivor
This guide shows case workers how to call a survivor from inside the Survivor Management System.
How to Add an Internal Note and Set a Reminder
This guide explains how to create an internal note and set reminders in the Survivor Management System
How to Use Your Home Dashboard
This article walks through the features of the Home Dashboard
Additional Support
If you can’t find the right article, contact platform support with a short description of the issue and who is affected.
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