Bright Harbor Recovery, Inc. (“Bright Harbor,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal data that you provide to us, or that we collect about you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.brightharbor.com (the “Site”) or use our services, including any subsequent products, processes, developments, tangible embodiments, or services provided by Bright Harbor (collectively referred to as the “Services”).
Bright Harbor Recovery, Inc. (“Bright Harbor,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal data that you provide to us, or that we collect about you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.brightharbor.com (the “Site”) or use our services, including any subsequent products, processes, developments, tangible embodiments, or services provided by Bright Harbor (collectively referred to as the “Services”).
Scope and Applicability
This Privacy Policy applies to:
Clients who engage Bright Harbor for disaster recovery support.
Visitors who access our Site, Services or events.
Partners and vendors;
Individuals designated by clients to receive updates or participate in Services.
This Privacy Policy applies to:
Clients who engage Bright Harbor for disaster recovery support.
Visitors who access our Site, Services or events.
Partners and vendors;
Individuals designated by clients to receive updates or participate in Services.
Information We Collect
We collect personal data, including but not limited to, the following categories of information:
User Data: Name, contact details, addresses, property information, and any data you voluntarily share during your recovery journey.
Partner Data: Business information and contact details of vendors who perform services on behalf of users.
Visitor Data: Technical information (IP address, browser type, etc.) gathered via cookies and analytics tools.
SMS Communication Data: We may send SMS notifications related to your account, recovery status, or service updates.
We collect personal data, including but not limited to, the following categories of information:
User Data: Name, contact details, addresses, property information, and any data you voluntarily share during your recovery journey.
Partner Data: Business information and contact details of vendors who perform services on behalf of users.
Visitor Data: Technical information (IP address, browser type, etc.) gathered via cookies and analytics tools.
SMS Communication Data: We may send SMS notifications related to your account, recovery status, or service updates.
How We Use Your Information
We use your data for purposes including:
Delivering, managing, and enhancing the Services;
Providing personalized support via digital tools and expert live support;
Analyzing usage to improve our offerings;
Sending SMS or email communications (with appropriate consent);
Ensuring system security and fraud prevention;
Meeting legal or regulatory obligations.
Client stories, testimonials, and marketing use of recordings, used only with explicit consent.
We use your data for purposes including:
Delivering, managing, and enhancing the Services;
Providing personalized support via digital tools and expert live support;
Analyzing usage to improve our offerings;
Sending SMS or email communications (with appropriate consent);
Ensuring system security and fraud prevention;
Meeting legal or regulatory obligations.
Client stories, testimonials, and marketing use of recordings, used only with explicit consent.
Communications and Consent
By using our services, you consent to receiving communications from Bright Harbor, including SMS, phone calls and email messages. You can opt out of any of these communications by contacting us directly.
By using our services, you consent to receiving communications from Bright Harbor, including SMS, phone calls and email messages. You can opt out of any of these communications by contacting us directly.
Third-Party Service Providers for Us
We may engage third-party service providers to help us operate, deliver, and improve the Bright Harbor Service. These providers may access personal data only as necessary to perform specific tasks on our behalf and are contractually obligated to safeguard your information. These services may include, but are not limited to:
We may engage third-party service providers to help us operate, deliver, and improve the Bright Harbor Service. These providers may access personal data only as necessary to perform specific tasks on our behalf and are contractually obligated to safeguard your information. These services may include, but are not limited to:
Cloud hosting and infrastructure
Artificial Intelligence tools (eg. OpenAI, Perplexity, Claude etc)
SMS and email communication platforms
Analytics and performance monitoring tools
Customer relationship management (CRM) systems
Payment processing
Staffing and personnel services for client-facing roles
Cloud hosting and infrastructure
Artificial Intelligence tools (eg. OpenAI, Perplexity, Claude etc)
SMS and email communication platforms
Analytics and performance monitoring tools
Customer relationship management (CRM) systems
Payment processing
Staffing and personnel services for client-facing roles
We do not authorize these providers to use or disclose your personal data for their own marketing or any purposes unrelated to Bright Harbor’s service delivery.
We do not sell your personal data.
We do not authorize these providers to use or disclose your personal data for their own marketing or any purposes unrelated to Bright Harbor’s service delivery.
We do not sell your personal data.
Third-Party Service Providers for You
At your request, Bright Harbor may connect you with third-party vendors who provide services outside the scope of our offerings, such as licensed contractors, estimators, designers, architects, and similar professionals. To facilitate these introductions, we may share limited personal information (e.g., your name, contact details, and relevant project information) with these providers, solely for the purpose of helping them deliver their services to you.
You have full control over whether this information is shared. If you prefer not to have your data shared with a specific provider, you may opt out at any time by contacting us.
Please note that your relationship with these third-party vendors is independent of Bright Harbor, and any data you provide to them directly is governed by their own privacy policies and service terms. We do not control their data practices and strongly encourage you to review their privacy policies before engaging their services.
We will never share your personal data with third-party providers without your explicit permission.
At your request, Bright Harbor may connect you with third-party vendors who provide services outside the scope of our offerings, such as licensed contractors, estimators, designers, architects, and similar professionals. To facilitate these introductions, we may share limited personal information (e.g., your name, contact details, and relevant project information) with these providers, solely for the purpose of helping them deliver their services to you.
You have full control over whether this information is shared. If you prefer not to have your data shared with a specific provider, you may opt out at any time by contacting us.
Please note that your relationship with these third-party vendors is independent of Bright Harbor, and any data you provide to them directly is governed by their own privacy policies and service terms. We do not control their data practices and strongly encourage you to review their privacy policies before engaging their services.
We will never share your personal data with third-party providers without your explicit permission.
Insurance Carriers & Government Programs
We do not represent you in any capacity and will never share your personal information with your insurance company, FEMA, or any other government agency.
However, we may be required to disclose certain personal information if compelled to do so by law, such as through a valid subpoena, court order, or government investigation. In such cases, we will limit the disclosure to what is legally necessary and, where permitted, notify you of the request.
We do not represent you in any capacity and will never share your personal information with your insurance company, FEMA, or any other government agency.
However, we may be required to disclose certain personal information if compelled to do so by law, such as through a valid subpoena, court order, or government investigation. In such cases, we will limit the disclosure to what is legally necessary and, where permitted, notify you of the request.
Data Retention and Deletion
We retain your personal data only as long as necessary to fulfill the purposes described above or to comply with legal requirements. When no longer needed, your data is securely deleted or anonymized.
We retain your personal data only as long as necessary to fulfill the purposes described above or to comply with legal requirements. When no longer needed, your data is securely deleted or anonymized.
Data Security
We are committed to protecting your personal information and maintaining its confidentiality, integrity, and availability. To safeguard your data, we implement a combination of technical, administrative, and physical security measures that align with industry best practices. These measures include, but are not limited to:
Encryption of data during transmission and at rest.
Access controls to ensure only authorized personnel and trusted service providers can access personal data.
Regular security assessments and monitoring to detect and mitigate potential vulnerabilities.
Vendor management policies require our partners and sub-processors to adhere to strict data protection standards.
While we take every reasonable precaution to protect your information, no system of data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. Therefore, we cannot guarantee absolute security but remain vigilant in continually enhancing our security practices.
We are committed to protecting your personal information and maintaining its confidentiality, integrity, and availability. To safeguard your data, we implement a combination of technical, administrative, and physical security measures that align with industry best practices. These measures include, but are not limited to:
Encryption of data during transmission and at rest.
Access controls to ensure only authorized personnel and trusted service providers can access personal data.
Regular security assessments and monitoring to detect and mitigate potential vulnerabilities.
Vendor management policies require our partners and sub-processors to adhere to strict data protection standards.
While we take every reasonable precaution to protect your information, no system of data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. Therefore, we cannot guarantee absolute security but remain vigilant in continually enhancing our security practices.
Your Rights and Choices
You have rights regarding your personal data, including the right to:
Access or correct your information;
Request deletion of your data;
Opt out of marketing communications;
Withdraw consent for SMS at any time.
To exercise your rights, contact us at: support@brightharbor.com
You have rights regarding your personal data, including the right to:
Access or correct your information;
Request deletion of your data;
Opt out of marketing communications;
Withdraw consent for SMS at any time.
To exercise your rights, contact us at: support@brightharbor.com
Data Breach Notification
If we become aware of a data breach affecting your personal information, we will notify you promptly and take all legally required steps to mitigate the impact.
If we become aware of a data breach affecting your personal information, we will notify you promptly and take all legally required steps to mitigate the impact.
International Users
Our services are based in the United States. If you access our Site or Services from outside the U.S., you acknowledge and agree that your data will be transferred and stored in the U.S.
Our services are based in the United States. If you access our Site or Services from outside the U.S., you acknowledge and agree that your data will be transferred and stored in the U.S.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a prominent notice on our Site or sending you a direct notification.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a prominent notice on our Site or sending you a direct notification.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@brightharbor.com.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@brightharbor.com.