Client Agreement

Client Agreement

At Bright Harbor Recovery, Inc. (“Bright Harbor,” “we,” “us,” or “our”), we’re committed to providing you with exceptional support as you recover from disaster. This Client Agreement outlines the terms and conditions of our services, including any future offerings, direct communications (by phone, SMS, or otherwise), and any other assistance we provide (collectively referred to as the “Bright Harbor Service”).

At Bright Harbor Recovery, Inc. (“Bright Harbor,” “we,” “us,” or “our”), we’re committed to providing you with exceptional support as you recover from disaster. This Client Agreement outlines the terms and conditions of our services, including any future offerings, direct communications (by phone, SMS, or otherwise), and any other assistance we provide (collectively referred to as the “Bright Harbor Service”).

This serves as an agreement between you and Bright Harbor Recovery, Inc. to perform services related to natural disaster recovery.

This serves as an agreement between you and Bright Harbor Recovery, Inc. to perform services related to natural disaster recovery.

Bright Harbor is a disaster recovery service provider. Bright Harbor is not a public adjuster, general contractor, insurance broker, or lawyer. It will never provide public adjusting services, negotiate insurance claims on your behalf, or offer legal advice. In cases where services requiring licenses are required, Bright Harbor can, at your request, introduce you to capable individuals.

Bright Harbor is a disaster recovery service provider. Bright Harbor is not a public adjuster, general contractor, insurance broker, or lawyer. It will never provide public adjusting services, negotiate insurance claims on your behalf, or offer legal advice. In cases where services requiring licenses are required, Bright Harbor can, at your request, introduce you to capable individuals.

Services Provided

Services Provided

Bright Harbor provides a comprehensive disaster recovery service to support you throughout the entire recovery process. Our service includes access to a dedicated recovery specialist who will guide you every step of the way, as well as assistance in locating and managing a wide range of resources essential for recovery.

Bright Harbor provides a comprehensive disaster recovery service to support you throughout the entire recovery process. Our service includes access to a dedicated recovery specialist who will guide you every step of the way, as well as assistance in locating and managing a wide range of resources essential for recovery.

Fees

Fees

Bright Harbor offers Bright Harbor Essentials ($99/month) and Bright Harbor Premium ($299/month).

Both plans come with no long-term commitment and include a money-back guarantee if you’re not satisfied. If you require additional services beyond what’s included in your plan, they can be provided upon request and may be subject to additional fees.

Bright Harbor offers Bright Harbor Essentials ($99/month) and Bright Harbor Premium ($299/month).

Both plans come with no long-term commitment and include a money-back guarantee if you’re not satisfied. If you require additional services beyond what’s included in your plan, they can be provided upon request and may be subject to additional fees.

Client Responsibilities

Client Responsibilities

You agree to provide accurate and complete information as required by Bright Harbor to perform the services. You are responsible for promptly communicating any changes in your situation or needs to your recovery specialist. Both parties will abide by the responsibilities set forth in the Terms of Service and Privacy Policy.

You agree to provide accurate and complete information as required by Bright Harbor to perform the services. You are responsible for promptly communicating any changes in your situation or needs to your recovery specialist. Both parties will abide by the responsibilities set forth in the Terms of Service and Privacy Policy.

Third-Party Relationships

Third-Party Relationships

You acknowledge that Bright Harbor may receive compensation from third-party vendors who use its platform and perform work on your behalf. While Bright Harbor connects you with these vendors, it does not warranty, guarantee, or assume responsibility for the quality, timeliness, or outcome of their work. Any issues or disputes with third-party vendors must be resolved directly with the vendor. We are not responsible for the quality or reliability of services provided by third parties.

You acknowledge that Bright Harbor may receive compensation from third-party vendors who use its platform and perform work on your behalf. While Bright Harbor connects you with these vendors, it does not warranty, guarantee, or assume responsibility for the quality, timeliness, or outcome of their work. Any issues or disputes with third-party vendors must be resolved directly with the vendor. We are not responsible for the quality or reliability of services provided by third parties.

No General Contracting, Financial, Legal or Public Adjusting Services

No General Contracting, Financial, Legal or Public Adjusting Services

Bright Harbor is a disaster recovery service that provides informational resources and logistical assistance to individuals affected by natural disasters.

We are not able to give advice that requires a license. Accordingly, we do not offer legal advice, medical advice, public adjusting services, or any other services that require professional licensure.

Any information provided by Bright Harbor, including through our website, communications, or materials, is for general informational purposes only and should not be construed as professional advice. We do not review information for legal or medical accuracy, draw legal or medical conclusions, or apply the law to the facts of your situation.

While we may, upon request, connect you with third-party professionals, such referrals are provided solely for your convenience, and Bright Harbor does not endorse or assume responsibility for the services provided by these third parties.

Bright Harbor is a disaster recovery service that provides informational resources and logistical assistance to individuals affected by natural disasters.

We are not able to give advice that requires a license. Accordingly, we do not offer legal advice, medical advice, public adjusting services, or any other services that require professional licensure.

Any information provided by Bright Harbor, including through our website, communications, or materials, is for general informational purposes only and should not be construed as professional advice. We do not review information for legal or medical accuracy, draw legal or medical conclusions, or apply the law to the facts of your situation.

While we may, upon request, connect you with third-party professionals, such referrals are provided solely for your convenience, and Bright Harbor does not endorse or assume responsibility for the services provided by these third parties.

Limitation of Liability

Limitation of Liability

To the maximum extent permitted by applicable law, Bright Harbor and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, income, profits, use, or goodwill, arising from or related to your use of our services, even if we have been advised of the possibility of such damages.

In no event shall Bright Harbor’s total liability for any claim arising out of or relating to the services exceed the greater of (i) $500 or (ii) the total amount paid by you to Bright Harbor for the services in the twelve (12) months preceding the event giving rise to the claim.

This limitation shall not apply to liability for Bright Harbor’s gross negligence, fraud, or willful misconduct, or to the extent such limitation is otherwise prohibited by law.

To the maximum extent permitted by applicable law, Bright Harbor and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, income, profits, use, or goodwill, arising from or related to your use of our services, even if we have been advised of the possibility of such damages.

In no event shall Bright Harbor’s total liability for any claim arising out of or relating to the services exceed the greater of (i) $500 or (ii) the total amount paid by you to Bright Harbor for the services in the twelve (12) months preceding the event giving rise to the claim.

This limitation shall not apply to liability for Bright Harbor’s gross negligence, fraud, or willful misconduct, or to the extent such limitation is otherwise prohibited by law.

Account Registration and Security

Account Registration and Security

To access certain services, you are required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Bright Harbor immediately of any unauthorized use of your account or any other breach of security

To access certain services, you are required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Bright Harbor immediately of any unauthorized use of your account or any other breach of security

Acceptable Use

Acceptable Use

You agree not to use Bright Harbor's services for any unlawful or prohibited activities, including but not limited to:

  • Impersonating any person or entity.

  • Engaging in fraudulent or deceptive practices.

  • Interfering with or disrupting the integrity or performance of the services.

  • Uploading or transmitting viruses or malicious code.

You agree not to use Bright Harbor's services for any unlawful or prohibited activities, including but not limited to:

  • Impersonating any person or entity.

  • Engaging in fraudulent or deceptive practices.

  • Interfering with or disrupting the integrity or performance of the services.

  • Uploading or transmitting viruses or malicious code.

Intellectual Property

Intellectual Property

All content, trademarks, service marks, and logos provided by Bright Harbor are the property of Bright Harbor or its licensors. You may not use, reproduce, or distribute any content without prior written permission.

All content, trademarks, service marks, and logos provided by Bright Harbor are the property of Bright Harbor or its licensors. You may not use, reproduce, or distribute any content without prior written permission.

Governing Law and Dispute Resolution

Governing Law and Dispute Resolution

This agreement is governed by and construed in accordance with the laws of the state of Texas. If the laws of the state where your property is located take precedence over Texas law, then those laws will apply. However, jurisdiction and venue for any disputes will be in Travis County, Texas. Any disputes arising under or in connection with this Agreement shall be resolved through binding arbitration in Austin, TX, in accordance with the rules of the American Arbitration Association.

This agreement is governed by and construed in accordance with the laws of the state of Texas. If the laws of the state where your property is located take precedence over Texas law, then those laws will apply. However, jurisdiction and venue for any disputes will be in Travis County, Texas. Any disputes arising under or in connection with this Agreement shall be resolved through binding arbitration in Austin, TX, in accordance with the rules of the American Arbitration Association.

Modification of Terms

Modification of Terms

Bright Harbor reserves the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website and updating the effective date. Your continued use of the services after such changes constitutes your acceptance of the new Terms.

Bright Harbor reserves the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website and updating the effective date. Your continued use of the services after such changes constitutes your acceptance of the new Terms.

Termination

Termination

Either party may terminate this Agreement at any time by providing written notice to the other party. Upon termination, your right to use the services will immediately cease, and any outstanding fees will become due.

Either party may terminate this Agreement at any time by providing written notice to the other party. Upon termination, your right to use the services will immediately cease, and any outstanding fees will become due.

Privacy and Data Protection

Privacy and Data Protection

We are committed to protecting your personal information. Our data collection and usage practices are outlined in our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

We are committed to protecting your personal information. Our data collection and usage practices are outlined in our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

Indemnification

Indemnification

You agree to indemnify, defend, and hold harmless Bright Harbor and its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the services, your violation of this Agreement, or your infringement of any intellectual property or other rights of any third party.

You agree to indemnify, defend, and hold harmless Bright Harbor and its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the services, your violation of this Agreement, or your infringement of any intellectual property or other rights of any third party.

Entire Agreement

Entire Agreement

This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements, whether written or oral, regarding the subject matter herein. Any amendments to this agreement must be in writing and signed by both parties. Bright Harbor reserves the right to modify the Services from time to time, provided that such modifications do not materially diminish the functionality of the Services.

This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements, whether written or oral, regarding the subject matter herein. Any amendments to this agreement must be in writing and signed by both parties. Bright Harbor reserves the right to modify the Services from time to time, provided that such modifications do not materially diminish the functionality of the Services.

Confidentiality

Confidentiality

Bright Harbor is committed to protecting your privacy. We will keep all personal and sensitive information you share confidential and will only use it to provide services or as required by law.Bright Harbor does not sell or share your information with vendors or third parties without your explicit permission. You can trust that your information will not be used for marketing purposes or placed on any mailing lists.This confidentiality obligation remains in effect even after the agreement ends.

Bright Harbor is committed to protecting your privacy. We will keep all personal and sensitive information you share confidential and will only use it to provide services or as required by law.Bright Harbor does not sell or share your information with vendors or third parties without your explicit permission. You can trust that your information will not be used for marketing purposes or placed on any mailing lists.This confidentiality obligation remains in effect even after the agreement ends.

Severability

Severability

If any provision of this agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

If any provision of this agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Acceptance

Acceptance

By signing up for our service, the Client acknowledges that they have read, understood, and agree to the terms and conditions of this Agreement.

By signing up for our service, the Client acknowledges that they have read, understood, and agree to the terms and conditions of this Agreement.

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