Introducing the Disaster Survivor Platform
Put survivors at the center of disaster recovery
Survivors navigate their entire recovery in one place. Your team sees every case, every gap, and every point of intervention, in real time, before something breaks down. Deployable immediately, secure by design, configurable for your state's programs, and designed to grow as your mandate does.
Trusted by
the problem
Fragmented systems derail disaster recovery
For survivors
No two programs have the same requirements, timeline, or application, and survivors have to manage all of them at once
Critical programs go unused because survivors don’t know they qualify
Survivors have to re-explain the worst day of their lives as many as 30 times
Recovery stalls not from lack of resources, but lack of a clear path to them
For your agency
No common operating picture means no real-time view of recovery progress
Identification of fraud and duplication of benefits is slow, manual, and error-prone
Bottlenecks go undetected until they become constituent complaints
Without a shared system of record, coordinating across agencies, VOADs, and partners is impossible at scale
Survivor portal
One place for survivors to find funding, connect with experts, access vetted professionals, and track their recovery from the first week through the final steps of rebuilding.
The Solution
The Unified Survivor Record
The source of truth every agency, case manager, and VOAD partner works from. One survivor, one record, no gaps.
Survivor Management System
The case management and coordination layer your team operates from, built around the survivor, not the program.
The Solution
The Unified Survivor Record
The source of truth every agency, case manager, and VOAD partner works from. One survivor, one record, no gaps.
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survivor portal
Friendly, configurable intake
A survivor-friendly intake that doesn't feel like a government form. Configurable per disaster and per state, so your team captures exactly what your programs require from day one.
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survivor portal
Funding Finder
Survivors are often eligible for more than they know. Funding Finder automatically surfaces every relevant federal, state, VOAD, and local resource they qualify for based on their situation.
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survivor portal
Recovery Guides
Step-by-step guidance through the parts of recovery that feel impossible to navigate alone, from FEMA appeals to SBA loans, permit timelines, and more.
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survivor portal
Pro Connections
Reduce scams and recovery delays with vetted contractors, adjusters, and recovery specialists, ready when survivors need them.
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survivor portal
Expert Consults
Survivors can request and schedule calls with specialists in tax, financial navigation, and other common recovery needs directly in the portal.
Ecosystem
The whole recovery ecosystem, in one portal.
From private grants to free services to resilience incentives, Bright Harbor brings together every system that touches the survivor, so they get all their help in one place.
Insurance
State
Foundations / Funds
Federal
Mental Health
Local / County
Nonprofit/ Faith
Employer/ EAF
Partner with us for a more effective response
Let’s work together to support disaster survivors and maximize your resources.
Government AGENCIES and VOADS
Technology to enhance survivor outcomes
A single record for every survivor. Early warning for every problem. The Survivor Management System gives agencies the visibility to manage recovery at scale, not just track it.
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SURVIVOR MANAGEMENT SYSTEM
Unified Survivor Record
Bright Harbor’s survivor management system allows case managers to seamlessly support the full survivor case lifecycle. Case managers get a comprehensive view of each survivor’s needs and engagement with all aspects of the recovery ecosystem, and a single inbox to manage survivor communications across all channels.
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SURVIVOR MANAGEMENT SYSTEM
Record Review
Query a survivor's full history and give your case managers an instant briefing, before the conversation starts. Enable seamless handoffs, escalations, and investigations.
Ask Record Review...
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SURVIVOR MANAGEMENT SYSTEM
Executive System of Action
Not another dashboard. The common operating picture for leadership offers real-time, population-level visibility that lets leaders answer "how is recovery going?" with real numbers that drive informed decision-making.
Registration and access rate
4,716
Registered Survivors
Homeowners
2,561
Renters
2,155
Insured
72%
Estimated Registration rate
61%
self-reported damage
75M
estimated damages
32% underinsured
Progress assesSment
3,864
survivors reporting damage
Major Damage
2221 / 72%
Confirmed
2001 / 69%
Minor Damage
1237 / 25%
Confirmed
899 / 18%
Affected (habitable)
812 / 12%
Confirmed
698 / 8%
Completion
2520 of 3,864 / 78%
outreach and communicatIOns
3,678
survivors engaged
SMS
3,561
Email
2,155
Calls
952
Engagement Rate
78%
Housing status
1,935
displaced households
Housing Need Requests
487
Credits Claimed
625
Open Beds
892 / 25%
Needs Gap
402
trending issues
Debris removal contractors are charging above state rate caps to clients. Complaints related to this issue are being explored.
214 mentions, +38% in 48h, Tom Green, Runnels
Complaints about State Farm not covering smoke damage are gaining traction among clients from the south
164 mentions, +28% in 48h,
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SURVIVOR MANAGEMENT SYSTEM
Trending Issues
Surfaces patterns and emerging needs across the survivor population before they become crises. Instead of discovering a bottleneck when survivors start calling their representatives, leadership sees it in the dashboard before it escalates.
trending issues
Debris removal contractors are charging above state rate caps to clients. Complaints related to this issue are being explored.
214 mentions, +38% in 48h, Tom Green, Runnels
Complaints about insurance not covering smoke damage are gaining traction among clients from the south
164 mentions, +28% in 48h,
Recent uptick in reports of brown water in Zip code 79901
104 mentions, +16% in 48h,
security
Built with security at every layer.
Actively undergoing SOC 2 Type II audit; expect GovRAMP “Progressing” status by mid-July.
Security program structured on the NIST 800-53 framework, with risks tracked and prioritized against NIST remediation timelines.
Annual data audits and yearly tabletop exercises.
Data use agreements in place for all clients.
AI usage policy — transparent, documented, and auditable.
Continuous monitoring with identity anomaly detection using the MITRE ATT&CK framework.
Operates out of an AWS FedRAMP-compliant data center; backups held in at least two geographically distinct locations.
Can integrate with existing state-level identity verification systems.
our team
We've assembled a team of experts to build the tools survivors, government agencies, and VOADs need to change recovery for good.
Leadership
Pete Gaynor
President
Former FEMA Administrator and Acting Secretary of Homeland Security; directed federal response to 300+ disasters, including COVID-19
Joel Wish
Chief Executive Officer
Founder of Bright Harbor; previously co-founded Climate Draft and started his career at GE
Dinh Lai
Chief of Staff
Former White House Presidential Fellow with senior leadership experience spanning the National Security Council, MetLife, and global insurtech
Gavin Blair
Chief Operating Officer
Former SVP of Customer Operations at Lemonade
Erik Person
Chief Technology Officer
Former VP of Engineering and Founding Engineer at Corvus by Travelers; prior engineering leadership at Hudl
Shankhri Balaji
Survivor Experience Lead
14+ years in product leadership, spanning head-of-product and product consulting roles
Caroline Williamson
Lead Product Manager
Former Amazon and Morgan Stanley; Columbia MBA
Eduardo Weigend
Vendor Partnerships
18+ years in CAT response and large loss claims; most recently VP & U.S. CAT Director at CRU GROUP
Heather Robson-Jones
Senior Recovery Advisor
Former DCM lead and recovery programs expert.
Advisors
Dan Kaniewski
Advisor
Former FEMA Deputy Administrator for Resilience; later led catastrophe risk and resilience advisory at Marsh McLennan
John Mills
Advisor
FEMA External Affairs Officer, serving on Incident Management Assistance Teams across major disasters including the Lahaina wildfires, Hurricane Florence, and Midwest flooding and tornado response
Zach Iscol
Advisor
Former NYC Emergency Management Commissioner; Marine combat veteran and founder of the Headstrong Project
Nate Mook
Advisor
Former CEO of World Central Kitchen, grew it from under $1M to $500M in annual relief spend; now CEO of All Hands and Hearts
Bill Cullen
Advisor
Marshall Fire survivor
FAQ
Frequently Asked
Questions
My organization has unique requirements. Is Bright Harbor's technology customizable?
Every community is different, and our team is happy to work with your agency or company to tailor the Disaster Survivor Platform to meet your needs. You can book a demo to discuss your requirements in greater depth.
Is Bright Harbor available nationwide?
Yes, the Bright Harbor platform can be used throughout the United States.
How do you vet experts and pros?
Bright Harbor confirms that all vendors we introduce are licensed in your area, insured, and in good standing. We build personal relationships with all vendors to insure the highest levels of service for our clients.
What types of experts do you have in your network?
We can connect you with experts to help advise on any of your recovery needs. Examples include: temporary housing, repairs, general contracting, smoke remediation, mold remediation, tax, accounting, legal, debris removal, government estimates, and more.